FAQs

Can I have my gift box delivered to me rather than the recipient?
Yes.  When you checkout, you will have the option for us to deliver to the payment address or a recipient address.

Can you deliver a gift box to hospital?
No. We require someone to sign for receipt of our gift boxes.  Unfortunately, most hospitals do not have the staff to accept deliveries and direct the gift to the recipient within the hospital.  For this reason we ask that deliveries go to home or work addresses.

How do I know my debit/credit card details are secure?
When you checkout, you will be redirected to a secure payment centre with PayPal Merchant Services.  We do not hold or even see your payment details.  

I don't have a debit/credit card.  Is there another payment method available to me?
Of course.  Whilst cards are the most popular way to pay, we appreciate that not everyone is happy with this payment method.  Please contact us with your order and preferred method of payment.  As soon as we receive cleared funds (ie cheque has cleared) we will dispatch your order.

I have received my gift box and notice that some of the items are different to those pictured on the website.
We are always searching for new and exciting items to go in to our gift boxes. Occasionally this means the items, design, or packaging in the box are updated before the website.  All items included as a replacement will be to at least the same quality and value of those displayed.  We reserve the right to replace items without notice.

My gift box has arrived, but it is damaged.  What should I do?
Unfortunately there are the odd occasions when parcels get damaged in the post.  Our boxes are packaged very securely, but in the event that the goods inside are damaged, simply return the parcel to us (ensuring you obtain proof of postage) and we will be happy to replace it.

I ordered a gift box 7 days ago and it has still not arrived.  Where is it?
Our gift boxes should arrive within a maximum of 3 working days.  All parcels are tracked through their journey with the courier.  Please contact us so we can investigate.

If I order on a Friday, when will my box be delivered?

We aim to deliver the next working day though this could be 2-3 days. On a Friday, this will generally mean your gift box will be delivered on a Monday. Saturday deliveries are possible by special arrangements

I am not happy with the gift box I have received.  Can I have a refund?
Our aim is for 100% customer satisfaction.  If however, you are not completely satisfied with your gift box, please return it to us in an unused condition, stating why you were not satisfied and we will refund you in full.